TRUSTe is an independent, non-profit initiative whose mission is to build users' trust and confidence in the Internet by promoting the principles of disclosure and informed consent. TRUSTe reviews and oversees members' privacy practices.

This Web site has agreed to participate in TRUSTe's formal resolution process. If you have questions or concerns regarding this statement, you should first contact privacy@doublejwestern.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/users/users_watchdog.html

TRUSTe will then serve as a liaison with the website to resolve your concerns.

Here's why: When you visit any website, your computer "talks" with other computers. Each computer asks the others questions, and information passes among them. Except for information or commands you enter yourself, most of this process just saves you the bother of entering all kinds of technical codes. That's what makes the web so easy to use.

At Doublejwestern.com, we believe you're entitled to decide what information you share with us and how it is used!

As a TRUSTe member, Doublejwestern.com answers these privacy questions up front:

2. Why does Doublejwestern.com gather visitor information?

We gather information with three objectives in mind:

1. To fulfill your order accurately and quickly.
2. To learn how we can improve your shopping experience.
3. To help us meet our commitment to privacy.

3. What visitor information does Doublejwestern.com keep track of?

Information tracked automatically is generic and doesn't include any personal details:

When you log onto the Internet, your computer says to your Internet service, "Here I am; talk to me!" by requesting an IP (Internet protocol) address, sort of like asking for a seat at an electronic table with numbered seats. Your Internet service's computer responds by saying, "OK, for this session, you sit at #12." Some providers assign you a permanent or "static" IP address, but most use temporary ones. This helps assure your privacy, because it's difficult - if not impossible - to collect personal information about you via a temporary address.

Our site keeps a general list of visitors' IP addresses. This gives us broad, generic information such as how many AOL users log onto Doublejwestern.com and helps us maintain Doublejwestern.com's compatibility with many different Internet services.

Doublejwestern.com records browser types and versions so we can answer questions such as, "How many of our visitors were using Netscape Communicator 4.6 last month?" This tells us what features our visitors can make use of and helps us keep our website up to date.

We record how many people visited each page on our site. This helps answer questions such as, "What items or pages are drawing a lot of interest this month?"

We may also record which site or search engine referred you to Doublejwestern.com.

This information enhances your shopping experience: images look better, pages load more quickly, and Doublejwestern.com remains compatible with more browsers and systems. This has helped make Doublejwestern.com the #1 website in western wear today.

4. What does Doublejwestern.com do with this information?

Doublejwestern.com has an absolute commitment to keep your information secure. The information you share with us is used to fulfill your order and to keep you up-to-date on the status of your order. After you place an order, we'll contact you with information about the order as needed.

The financial institutions processing your payment or your financing application may send us supplemental information if there is a problem in completing the transaction. This information is used only in processing your order(s) from Doublejwestern.com.

Information about your browser helps us improve the way our site appears on your computer and make sure our site is up to date and compatible with your system. Traffic reports (information about sites that refer visitors to us) help us select the best places to reach people interested in shopping for western wear online.

5. Does Doublejwestern.com ever share such information? With whom?

The information gathered as part of your purchasing is used only to process your purchase and is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment.

We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment. No third party will solicit you as a result of information within our control.

Use the form on our contact page to reach us. In addition, you can write to us at privacy@doublejwestern.com with comments or to ask for information about this privacy policy. Any e-mail you send us is kept confidential and will not be posted on our site without your written permission.

6. How do I correct or update information about me and my order(s)?

Click on "Update Account" here, or on the left side of most store pages to make changes to your account. If you need to make a change to an order already placed, please contact our Customer Care Representatives at 1-800-297-2668.

7. What are your return policies?

REFUND & EXCHANGE POLICY -- YOUR RECEIPT IS YOUR TICKET TO REFUNDS -- RETURNS AND EXCHANGES WITH A RECEIPT

Cash, credit or exchange will be given on unworn merchandise within 30 days of purchase. After 30 days, we will issue store credit or exchange only. After 60 days, merchandise will not be accepted for return or exchange. Gift certificates can only be redeemed for merchandise. Change will be given in the form of an additional gift certificate.

On merchandise returned for defects in workmanship or materials, a store credit or exchange can only be made after the manufacturer gives approval. This process takes approximately 45 days after return to the manufacturer.

Please note:

• Any merchandise showing signs of alteration cannot be returned. Boots with scuffed soles or the addition of boot tips cannot be returned.
• Leather soles are not guaranteed against wear and may require replacement within 6 months. Durability is dependent on use, weather conditions and care. Other types of soles may be better suited to specific use, as in work boots.
• POSITIVELY NO REFUNDS WITH BE GIVEN ON WORN FOOTWEAR
• REMEMBER: THE FINAL DECISION ON FIT, COMFORT AND STYLE RESTS WITH YOU, THE CUSTOMER.